Frequently Asked Questions
Can I have a sample order?
Yes, we welcome sample orders to test and check quality. Mixed samples are acceptable.
What about the lead time?
It takes 3-5 days for sample preparation; for mass production, the time needs to be confirmed based on requirements.
Can you accept customized orders?
Yes, we have a complete design and drawing department along with CNC machines to provide high-precision customized services.
How do you ship the goods and how long does it take to arrive?
We ship by DHL, UPS, FedEx, or TNT. It typically takes 3-5 days to arrive. Professional shipping services are available for your customs clearance needs.
Is it OK to print my logo?
Yes. Please inform us formally before our production begins so we can accommodate your branding.
Do you offer a guarantee for the products?
Yes, we offer a 3-year warranty for our products to ensure long-term reliability.
XOVEC Orthopedic Implants
