What are the common shipping modes and estimated charges?
Normally we send through couriers like DHL, FEDEX, UPS, TNT, or postal services upon request from clients. Shipping charges depend on the weight and destination.
Do you hold international quality certifications such as ISO 13485 or CE?
Yes, we have obtained ISO13485 system certification and CE certification. Some of our products are also registered with the FDA 510k.
What is the minimum order quantity (MOQ) and do you provide samples?
We generally expect minimum orders to be around US$500. However, we understand the need for smaller sample orders for market testing. We can offer free samples, though the freight cost is typically covered by the customer.
Can I request products that are similar to your catalog but not specifically listed?
Absolutely. You can send us pictures or physical samples, and our R&D team will evaluate them. Please note this may require a slightly longer delivery time for production.
Are your products in stock or produced to order?
We maintain a stock of most listed products, which are replenished monthly. Availability depends on current sales conditions, so we recommend contacting our sales team for real-time inventory information.
What are your standard payment terms?
For payments under 800 USD, 100% in advance is required. For over 800 USD, we require 30% T/T in advance with the balance due before shipment. We accept L/C, T/T, Western Union, and PayPal.