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Frequently Asked Questions
Can I have a sample order?
Yes, we welcome sample orders to test and check quality. Mixed samples are acceptable.
What about the lead time?
It takes 3-5 days for sample preparation. For mass production, the timeline needs to be confirmed based on order volume.
Can you accept customized products?
Yes, we have a complete design and drawing department along with CNC machines to provide high-precision customized services.
How do you ship the goods and how long does it take to arrive?
We ship via DHL, UPS, FedEx, or TNT. It typically takes 3-5 days to arrive. Professional shipping services are available for your customs clearance needs.
Do you offer a guarantee for the products?
Yes, we offer a 3-year warranty for our products to ensure long-term quality assurance.
Is it OK to print my logo?
Yes. Please inform us formally and provide the design requirements before our production begins.
XOVEC Orthopedic Implants
