Frequently Asked Questions
What payment methods do you accept?
We support multiple payment methods including T/T, Western Union, Money Gram, PayPal, and Trade Assurance services.
What are the available delivery terms?
We offer delivery through major international carriers such as DHL, FEDEX, TNT, UPS, ARAMEX, and EMS.
How long is the typical delivery time?
Generally, it takes about one week if the goods are in stock. For items not in stock, the lead time is 15-30 days depending on the order quantity.
Is there a warranty period for the products?
We provide a 1-year warranty. Please note that wearing parts like drill bits and screwdrivers are excluded from this coverage.
How do you handle international shipping and customs?
For experienced importers, we ship via standard international express. For clients without import experience, we can offer solutions that handle customs and taxes for direct door-to-door delivery in specific regions.
Are there specific shipping options for the North American market?
Yes, we can ship directly to the United States. For orders valued under $600, there are typically no additional tax implications.
XOVEC Orthopedic Implants
