Q: Do you have ISO 9001 or ISO 13485?
A: Yes, we are an ISO 9001:2015 and EN ISO 13485:2016 Certified Company.
Q: Would you please give some information on shipping mode and charges?
A: Normally we send through DHL express, or post upon request from clients.
Q: What is your delivery time?
A: Generally it is 15-30 days if the goods are in stock. or it is 30-60 days if the goods are not in stock, it is according to quantity.
Q: Do you provide samples? Is it free or extra?
A: Yes, we could offer the sample but for the extra price.
Q: What is the return policy?
A: For defective goods, please send us the picture to confirm then we will give you the replacement.
Q: Are OEM/ODM services available?
A: Yes, customized packing design and product manufacturing services are available upon request.
XOVEC Orthopedic Implants
