What are the available shipping modes and charges?
Normally we send through couriers like DHL, FEDEX, UPS, TNT etc., or postal services upon request. Shipping charges depend on the weight and destination.
Do you hold international quality certifications?
Yes, we have obtained ISO9001, ISO 13485, and CE approvals for our manufacturing processes and products.
What is the minimum order quantity (MOQ) and sample policy?
The suggested minimum order is US$500. However, we support smaller sample orders for initial market testing. We can provide free samples, but the freight cost is covered by the customer.
Can I request products similar to your catalogue but not listed?
Absolutely. You can send us pictures or physical samples, and we can facilitate production, though delivery may take slightly longer for custom items.
What are the payment terms and stock availability?
We generally maintain stock for monthly produced items. Payment for orders under $800 is 100% in advance. For larger orders, 30% T/T in advance and balance before shipment via T/T, L/C, Western Union, or PayPal.
Do you provide after-sale services?
Yes, we offer return and replacement services for products as part of our commitment to quality and customer satisfaction.