Frequently Asked Questions
Q1: What payment methods are available?
We accept T/T, Western Union, Money Gram, PayPal, and Trade Assurance Services.
Q2: What are the terms of delivery?
We primarily utilize international couriers such as DHL, FEDEX, TNT, UPS, ARAMEX, and EMS.
Q3: How long is the estimated delivery time?
Generally, it is about one week if items are in stock. For custom or bulk orders not in stock, delivery typically takes 15-30 days.
Q4: What is the warranty policy for these instruments?
We provide a 2-year warranty on the instrument set, excluding wearing parts such as drill bits and screwdrivers.
Q5: Do you offer door-to-door delivery with customs handling?
Yes. If you lack import experience, we can manage customs clearance and taxes to deliver directly to your door in many regions.
Q6: Are there tax-free options for shipping to North America?
For shipments to the United States valued under 600 USD, there are typically no tax fees involved.