❓ Frequently Asked Questions
1. What are the available payment methods?
We accept various payment options including Trade Assurance, Credit Card, PayPal, T/T (Bank Transfer), Western Union, and L/C.
2. What is the typical lead time for orders?
For ready stock, orders are processed within 24 hours. Custom OEM orders generally require 2-7 working days. We provide a one-to-one inspection service before delivery.
3. How do I get technical support for the products?
We offer comprehensive video tutorials for installation, operation, and maintenance. Additionally, real-time online video calls are available for training and troubleshooting.
4. What is the warranty period and after-sales policy?
The product comes with a warranty ranging from 12 to 60 months. Our after-sales team aims to reply to all inquiries within 8 hours.
5. Are the instruments reusable and autoclavable?
Yes, the SY-XN08 set is made of medical-grade stainless steel, making it fully reusable and suitable for standard hospital sterilization and autoclave procedures.
6. How can I place an order or request a quote?
You can place an order online through the platform or send an inquiry to our team for detailed pricing and shipping information.
XOVEC Orthopedic Implants
